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Last updated July 07, 2026
At Padel Up, our booking policies are designed to ensure fair court access and provide the best experience for all members and guests.
You may cancel or reschedule a booking up to 24 hours before the scheduled start time without penalty.
Cancellations made within 24 hours of the booking are non-refundable and cannot be rescheduled.
Only "Active Members" may cancel or reschedule up to 8 hours before the scheduled start time without penalty.
If Padel Up cancels a booking due to weather, maintenance, or operational reasons, affected players will receive a full refund or the option to reschedule.
LATE ARRIVALS:
At least one player from your booking must arrive within 10 minutes of the scheduled start time. If no one has arrived, Padel Up reserves the right to release the court to other players. Our team will make a reasonable attempt to contact the booking holder before doing so.
GAME MATCH:
Game Match sessions have a separate cancellation policy:
You may cancel or reschedule a Game Match booking up to 6 hours before the scheduled start time without penalty. Players may pay individually for their spot when applicable.
By making a reservation, you acknowledge and agree to these booking and cancellation policies.
All participants use the facilities and participate in activities at their own risk.
Each guest must have a signed waiver on file in order to participate in any activities in or at any Facility.
Any participants under the age of 18 must have parent or guardian present to sign waiver for them each and every time they participate. Children under the age of 13 are not eligible for membership or training unless supervised at all times by parent or legal guardian. Parents and legal guardians will be held responsible for all damage done by their children or minor participants.
Padel Up reserves the right, at its sole discretion to cancel any membership/training, at any time for any reason which is in the best interest of the organization, its members, associates, or ownership.
All participants must follow instructions of staff. Anyone disobeying instructions or that is being unruly will be asked to leave activity immediately. Any conduct by a participant/attendee which unreasonably interferes with use and enjoyment of the club by other participants/attendees or guests or disrupts or interferes with normal, safe, and efficient operation of any Facility, and/or equipment or attempts to prevent normal business operations, is strictly prohibited.
Any participant that appears to be intoxicated may be denied entry, asked to leave immediately, or removed from the facility.
Padel Up shall not be responsible for any lost, stolen, and/or damaged equipment that is brought into any Facilities to use, or not.
Dress Code: All participants and guests dressed appropriately while present at any Facility. The Company reserves the right to deny entry and/or remove any person from the Facilities or any activities taking place therein if the Company determines (in its sole discretion) that such person is inappropriately dressed.
In order to resolve a complaint regarding a Cancellation or to receive further information regarding a Cancellation, please contact us at:
info@padelup.club